Frequently Asked
Questions

1

What is your process? How does it work?

After we receive your furniture, we take it apart to work on in pieces. Then we gently strip it (more on this below), clean, and wash it till as much of the original grain is exposed. Next we make any repairs necessary, including fabricating new parts, and sand it.

 

At this stage, we will call you to take a look at stain samples done directly on your piece, as well as different finishing options. Once you decide on a stain and finish, we'll finish it and re-assemble it for delivery. We also polish and clean hardware, or replace it (you supply the new hardware). You'll be kept in the loop throughout the process to ensure that its completed to your satisfaction.

2

Do you dip?

No, we do not dip furniture. Dipping is an outdated way of stripping and can damage furniture. We use a flow-over system and a tank to gently strip your furniture, removing the previous finish, stain, and dirt and leaving the wood intact.

3

Do you repair furniture?

We repair all wood furniture, including sofas and chairs. We are not able to repair MDF or particleboard furniture. We do not do upholstery.

4

Do you use lacquers?

We choose not to use lacquers for a number of reasons. First, because they are very toxic to work with. Second, because oil-based urethanes are more durable than most lacquers and easier to maintain.

5

Why oil-based urethanes?

We've tested a lot of finishes over the years and found oil-based urethanes to be the most durable. While water based urethanes offer similar durability, oil and solvent based products cause the wood pop, giving it more of the much sought after "wet wood" look without too much sheen.

6

Do you do custom colors?

Yes, we do. We work with a number of suppliers that can make any custom color.

7

Do you offer pickup and delivery?

Yes, we do offer pickup and delivery within the GTA. Please contact us for rates and availability.

8

Do you offer low VOC options?

We use a few other products, both paints and oils, that are rated as zero VOC.

9

Do you paint furniture?

Yes, we do. We can paint furniture in a variety of different styles, from shabby chic and distressed to modern and clean. We use the most durable paints on the market to make sure that our pieces are made to last from one generation to the next. Please see our Instagram page for our latest painted projects.

10

Do you repair veneer?

Yes, we do. Depending on the size and type of veneer damage we can repair the existing veneer, or replace it if needed. Though we try to avoid replacing it at all costs.

11

Do you repair upholstery?

We specialize in wood finishing and repair. We choose to leave upholstery to a specialist and can recommend a good upholsterer.